How do I return an item?

RMA (Return Merchandise Authorization): All returns must be pre-authorized by our Customer Service Department. An RMA number will be issued for authorized returns. RMA's are NOT AVAILABLE for E-LIQUID.

ANY RETURN received without an valid and authorized Returned Merchandise Authorization (RMA) number, will either be disposed of or returned at the customers expense.

RMA's expire. Items received after 30 days will not be processed and may be disposed of or returned at the customers expense. We are not allowed to retain used products.

Please test all products upon receipt. Dead on Arrival (DoA) Claims must be made within 7 days of the delivery date. Returned items claiming to be DoA will be extensively tested. If they are found to be DoA from user error or modification the product may be returned at the customers expense.

No credit or replacements will be given on open items.

Due to personal tastes and preferences we are unable to offer returns, refunds or exchanges for e-liquid products.