Frequently Asked Questions

Find quick answers to your questions below.

Where do you ship from?
We ship from Ringgold, GA USA

Do you have any other flavors?
We have over 60 flavors and although some are for mixing purposes only (not stand alone flavors) our website is still a work in progress and we are updating it almost daily with new flavors so if you don't see a flavor you are looking for just send us an e-mail and ask. We love to hear from our customers!

What is your contact information?
E-mail is the best way to contact us and our preferred method of communication since we may not get to the phone right away if we are at the flavor station mixing orders. You can reach us by e-mail at: [email protected] or by phone: 706-403-7597.

What PG/VG ratios do you use?
When selecting the best e liquid the mix between PG to VG needs to be about 70-80 PG to 20-30 VG. This allows the mixture to have a small hint of sweet taste and get a high volume of vapor upon inhaling and exhaling the vapor.By default we use a 70/30 PG/VG ratio, however we are more than happy to mix to your preference. Just leave us a message from the check out page.

What is steeping?
Steeping is allowing the flavors to disperse throughout the juice at a molecular level. Simply put it's just sitting your juice in a cool or room temperature spot out of direct sunlight to give the flavors time to combine. Some juices are actually quite tasty right out of the box. If it's not to your liking, do your steeping process and determine if it made a difference or not. Many fruit flavors do not require steeping but more complex flavors such as coffee, root beer & tobacco flavors may need up to 3 weeks.
Steeping simply allows the chemicals/flavor to disperse throughout the juice at the molecular level.

What are your favorite vapes?
That's a tough one as there are so many good ones. I would have to say cinnamon red hots is my hands down favorite and my ADV (all day vape) ecto cooler is good too, but after mixing up some skittles, banana nut bread and orange dream today they are all on my must try soon list.

Do you have any available coupon codes?
Yes we do. Current coupon codes are as follows and may not be combined.
Free shipping on all orders over $30
10% off your order. Use code: Save10

Order Status
Has my order shipped?
How do I change quantities or cancel an item in my order?
How do I track my order?
My order never arrived.
An item is missing from my shipment.
My product is missing parts.
When will my backorder arrive?
My Account
How do I create an account?
How do I edit my account information?
How much is my shipping?
I forgot my password.
How do I return my product?
I received the wrong product.
What is your return policy?
When will my order ship?
International Shipping
Do you ship to my country?
What are my payment choices?
When will my order ship and what are my shipping charges?
What is the return policy?
Low Price Guarantee
Privacy Policy
Pricing and Billing
Do I have to pay sales tax?
I have a question on my charges.
I need a copy of my receipt/invoice.
When will my credit appear on my account?
When will my credit card be charged?
Buyer's Guide
How do I buy/redeem a gift certificate?
How do I find my product?
How do I navigate the site?
How do I use a coupon?
Additional Support
How do I contact you?